field, and most also have first-hand experience of dealing with individuals affected or infected by

HIV.
The PAL helpline will not be able to take on cases beyond the telephone advice. Instead, other specialist lawyers have agreed to take on referrals so callers needing ongoing assistance will be offered an appointment. They can also be given an appointment with advisors for Positive Peer Advice.
The Positive Advice Peer Advisors (PAPAs) are all trained in welfare issues, most are HIV positive. They have first-hand personal experience of problems such as benefit claims or homelessness applications.
This will be a unique service amongst HIV charities. The PAPAs, in addition to providing telephone advice and assistance, will be able to offer one-to-one face-to-face appointments and take on cases. The PAPAs are also trained in advocacy on behalf of positive people. Some have already been working for the Advocacy Project.
The two limbs of Positive Advice will work closely together. Cross referrals where appropriate will be encouraged, and mutual training provided. Taken together, the PAL and the PAPAs will provide a complete package and be a valuable legal and advice resource to people infected or affected by HIV.

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